Client Industries
We work with all types of industries, here are a few we specialize in.
State of the Art Communication Channels
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Email Ticket
Send us an email to open a ticket, you will get a confirmation email with your ticket number and emails as soon as your ticket is updated. Email us at: Support@ashtontek.com - 2
Online portal
You can also create a ticket via our online portal, you simply just fill in the web form and you will get an email conformation with your ticket number and get updates to the ticket. Go to this link to submit a web ticket: support.ashtontek.com - 3
Online Chat
As simple filling out a little bit of information for us you will be connected to a technician to help you though your issues and be able to chat with them as they are helping you, whether on the computer or on your phone. Just click the Chat Now button to the bottom right of your screen! - 4
Phone Call
Get support over the phone quick and easy with minimal hold time by calling us at (215) 757-3339
FAQs
We get a large amount of question over the phone and email, we listed those questions here to better serve you.
Why AshtonTek?
We offer services looking at your needs first. We also go as far as supporting the programs you use for us to better support you all around and avoid any confusion on responsibility.
Where can I get more info on AshtonTek?
We are open all day and night, just give us a call or email and we can get you in touch with a customer service representative.
What about 3rd party application support?
Our support team offers the ability to do basic to advanced support on your business applications. We will work directly with the software manufacture to get any issue resolved so you can continue to focus on your business.
Support Scope
Our support scope has no limit when it comes to technology, always expanding our support not just for desktops, servers, networking, voice, but to go as far as smart business and residential technologies.
Why high availability?
High availability is becoming a must for users, no company wants to be down for any reason, with high availability it is changing the industry. What once could have been down for for hours is now down time for minutes.
Why does Wi-Fi matter?
Wi-Fi is becoming very congested with all the devices that are in our hands today. The Wi-Fi access points that were good 5 years ago just can't keep up with today's users.